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International Customers FAQ's

International Customers FAQ's

- Can I pay with a non-US credit card?
- I am an international customer, what are your methods of payment?
- What International countries do you NOT ship to?
- I am an international customer, what are your Foreign Currency Exchange Rates, Fees and Conversions?
- Question #27?

Q. Can I pay with a non-US credit card?

No, we only accept United States credit cards. An order paid with an international credit card will be rejected, unless you fill out our International Credit Card Authorization form with complete signature for validation and fax it back to 1-011-919-844-9403 (International Country Code with IDD Prefix) .

Q. I am an International Customer, what are your methods of payment?

1) Send a Personal Check, Cashiers Check or Money Order (International Orders can either send a Cashiers Check or an International Money Order)-We will ship your order as soon as your payment clears our bank, usually twelve business days. Returned Check transaction fees are $30.00 if applicable.
2) Send your payment in cash (US funds). You must send the money UPS Next Day Air and send us the tracking number for verification.

Q.Foreign Currency Exchange Rates, Fees and Conversion?

When any crecit card is used for international transaction in foreign currency, VISA/PLUS/ MasterCard/Discover/American Express/JCB International will convert the transaction amount from the foreign and currency amount to a United States Dollar amount, in accordance with its currency conversion procedures set forth in its operation regulations in effect at the time of the transaction is processed. Currently those regulations provide that the currency exchange rate is either a) a rate selected by the issuing bank of the credit card company from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa/MasterCard/Discover/American Express/JCB International itself receives, or b) a government-mandated rate in effect for the applicable central processing day, plus an International Service Assessment (ISA) fee. The currency exchange rate in effect on the processing date may differ from the rate in effect on the transaction date or on the posting date. An International Service Assessment fee (ISA) will be applied to each international transaction (i.e., the transaction occurring in any country outside the United States, Puerto Rico or the U.S. Virgin Islands), whether or not foreign currency is converted. The current ISA fee is 1% of the transaction amount and may be included in the transaction out or just played as a separate transaction all your monthly statement. All foreign currency rates converted into U.S. dollars will not be negotiated at the time of the transaction whether or not the transaction was refunded at a later time with a different exchange rate.

1) Answer #27


1) Answer #28

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