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Customer Service Representative

Description:

The customer service representative will be responsible for responding to customer inquiries regarding product information, orders, billing, etc. The individual will be expected to efficiently handle such inquiries, be they via telephone, email, or in person, and document all correspondences in our tracking system. As such, the position requires someone with excellent communication, multi-tasking, and organization skills.

Duties:

  • Answering the telephone
  • Responding to customer inquiries via telephone, email, and in person
  • Updating and maintaining product database as needed
  • Assisting marketing specialist with the production of the monthly newsletter

Requirements:

  • Bachelor's degree or higher, with at least one (1) year of experience in customer support
  • Typing speed of 50 wpm or greater
  • Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and Access
  • Excellent verbal and written communication skills

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