When tracking information is available, we will email you the information as soon as we receive it. If you have not yet received an email from us, you may send an email to tracking@eGeneralMedical.com to request an update. Alternatively, you can view the current status of your order at Yahoo! Shopping (requires a Yahoo! user ID).
Tracking is generally available for all orders except those shipping internationally and APO shipments.
If your order is listed as "REJECTED," it has been cancelled. You must place your order again. There are several reasons orders are rejected:
- To prevent credit card fraud – your payment information did not match up with your billing address, or you specified an unverified PayPal account or unconfirmed billing address.
- The items you've ordered are no longer available.
- You selected an invalid shipping method.
If your order is listed as "HOLD," the item(s) you've ordered is on backorder and will be processed when it becomes available. We will only charge your credit card when the order is shipped or processed with the manufacturer. If you sent payment by check, it usually takes 10-14 business days to clear our account.
If your order is listed as "PRE-ORDER," please be aware that while all pre-orders will be fulfilled, the date of fulfillment is subject to the supplies on hand. Pre-orders are on a first-come-first-serve basis and eGeneral Medical cannot, therefore, guarantee a shipping date.